We believe that improving human performance is the single most important contributor to saving lives in healthcare.

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Preventable Patient Harm

by the Numbers*

*Patients harmed in the USA since January 1, 2014

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How healthy
is your organization?

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(HOPE) to find out where you need improvement.

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What are the six dimensions
of a healthy organization?


Healthy OrganizationsSM  understand the importance of each dimension and work to create a synergy
among them that supports their organization’s overall strategic goals.

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HOPE Assessment

HopeAssessmentTake the Healthy Organization Performance Evaluation to measure your organization’s effectiveness.

Measure your organization’s current health across the six dimensions of a healthy organization and map your scores on our graph.

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Success Stories

Find out how we’ve helped these organizations become stronger, healthier and more effective.

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Newsroom & Blog

Who Owns Patient Safety in Your Hospital?

By Julie Herges Gapstur The last time I walked into a conference room full of C-suite healthcare executives, one of the first things I asked the team was, “Who owns your safety data?” (This was, of course, after we had shown them a pretty dismal report on the culture of safety in their institution.) I... Read more »Read More

The Dangerous Improvement Plateau – Keeping Zero Harm Within Reach

By Daniel Baily I was recently at a large hospital in the northeast to support their safety culture measurement efforts. This hospital is doing everything right. They constantly scan webinars, conferences, and books for new tools and evidence regarding improvement. They are already years into a “High Reliability Organization” strategy. They have trained teams, reworked... Read more »Read More

Why is Teamwork in Healthcare so Hard to Instill, While Our Overall Culture is Obsessed with Team Performance?

By Richard Stone On any Saturday or Sunday afternoon, and most nights throughout the U.S., team sports are king. Football has thousands of fans all over the country shelling out big money to see a live game. Millions more tune in on their TVs, and still millions of other rabid followers watch the games on... Read more »Read More

An Average Culture of Patient Safety Results in Preventable Patient Harm

By Stephen Powell Recently Chuck Hagel, the U.S. Secretary of Defense, completed a comprehensive quality review of hundreds of military medical facilities across the Army, Navy, and Air Force. The review was ordered after allegations of mismanaged care related to patient safety within the Department of Veteran Affairs (VA) system and investigations by the New... Read more »Read More