We believe that improving human performance is the single most important contributor to saving lives in healthcare.

Slide background
Slide background

Preventable Patient Harm

by the Numbers*

*Patients harmed in the USA since January 1, 2014

Slide background

How healthy
is your organization?

Take our Healthy Organization Performance Evaluation
(HOPE) to find out where you need improvement.

Take the Assessment >

What are the six dimensions
of a healthy organization?


Healthy OrganizationsSM  understand the importance of each dimension and work to create a synergy
among them that supports their organization’s overall strategic goals.

Learn More >

HOPE Assessment

HopeAssessmentTake the Healthy Organization Performance Evaluation to measure your organization’s effectiveness.

Measure your organization’s current health across the six dimensions of a healthy organization and map your scores on our graph.

Start the Evaluation >

Success Stories

Find out how we’ve helped these organizations become stronger, healthier and more effective.

Read More>

Newsroom & Blog

Improving Quality in Nigeria

By Daniel Baily In July, I had the opportunity to work with the Society for Quality Healthcare in Nigeria (SQHN). I spent a week in Nigeria, travelling to the mega-city Lagos and the Niger Delta city of Port Harcourt. I conducted two physician workshops on quality and patient safety and had the opportunity to speak... Read more »Read More

Language Matters, Especially When it Comes to Improving HCAHPS Performance

By Richard Stone As hospitals struggle to recapture potential lost revenue because they’re under performing or not improving on their HCAHPS patient satisfaction scores, many executives are scrambling to improve one, if not all, of these indices through a variety of initiatives. While all this activity is worthy, there may be a deeper and perhaps... Read more »Read More

Laerdal Medical and Synensis Join to Improve Patient Safety, Satisfaction

Through their agreement, Laerdal Medical (“Laerdal”), a global leader in the provision of educational solutions for healthcare providers and educators, and Synensis LLC, (“Synensis”), an international leader in healthcare organizational improvement with a focus on human factors, announced today that Laerdal will be incorporating two Synensis products/services into its portfolio: the Synensis Safety Culture Debrief and StoryCare®. Safety... Read more »Read More

HHS Reports Quality Improvements Saved 15,000 Lives

FAYETTEVILLE, GA., May 16, 2014 –  According to data released by the U.S. Department of Health and Human Services, quality improvements decreased hospital-acquired infections, adverse drug events, falls, infections and other forms of hospital-induced harm in 2011 and 2012. This translates to the prevention of 15,000 deaths in hospitals and approximately $4 billion in healthcare... Read more »Read More